Quality, safety and integrity in every service
APM is committed to maintaining high standards of quality, safety, security and integrity across its services.
APM’s standards, accreditations and professional memberships support responsible service delivery and continuous improvement.
Supporting trusted service delivery
APM delivers health and human services for individuals, governments and businesses.
Recognised standards and independent accreditations provide frameworks for managing quality, workplace safety, information security and compliance.
They also help APM evaluate and strengthen how services are delivered.
Standards
APM operates in accordance with standards and government frameworks relevant to its services and locations.
National Standards for Disability Services (NSDS)
NDIS Practice Standards and NDIS Code of Conduct
Nationally Consistent Approval Framework for Workplace Rehabilitation Providers (Australia)
Government guidelines for material contracts
The Tripartite Standards for Progressive Employment Practices (Singapore)
Key accreditations
APM holds accreditations covering service quality, workplace health and safety, information security, employment services, training and disability support.
Quality and service delivery
- Quality Assurance Framework (QAF) for Workforce Australia
- ISO 9001 Quality Management Systems
- Australian Skills Quality Authority (ASQA) Accreditation
- Registered NDIS provider for APM Futures
Workplace health and safety
ISO 45001 Occupational Health and Safety Management Systems
Information and cybersecurity
- ISO/IEC 27001:2013 and DESE Information Security Systems Scheme Issue 1 (Right Fit for Risk)
- Cyber Essentials Accreditation and ISO 27001 Information Security Management Accreditation (UK)
- SOC2 Accreditation (Canada)
Policies and commitments
The following documents provide more information about the principles and expectations guiding APM’s operations:
Memberships and associations
APM participates in professional and international networks connected with employment, disability, inclusion and public service delivery.
Disability and inclusion
- Australian Network on Disability
- Business Disability Forum (UK)
- Disability Confident Employer
- Disability Employment Australia
- Diversity Council of Australia
- International Labour Organisation Global Business Disability Network
- National Disability Services
- The Valuable 500
Employment and economic participation
- Employment Related Services Association (UK)
- European Commission PARES Network
- EU Public Employment Service Stakeholder Forum
- National Employment Services Association
- OECD Local Employment and Economic Development (LEED) Forum
- World Association of Public Employment Services
Community and reconciliation
- Reconciliation Australia
APM Sustainability Report
The APM Sustainability Report provides further information about APM’s standards, accreditations, environmental and social governance, and the impact created through its services.
Why standards and accreditations matter
Supporting quality and safety
Quality and safety frameworks provide clear expectations for managing services, processes and workplace risks.
Building trust
External standards and accreditations demonstrate alignment with recognised requirements and industry practices.
Strengthening services
Regular assessment and review support continuous improvement as customer, community and regulatory needs evolve.
Promoting inclusion
APM’s memberships connect the organisation with networks working to improve disability inclusion, diversity and economic participation.