Workforce Australia Services
Get the support you need to find work, build skills and connect with local employers.
Looking for work?
To access Workforce Australia Services you need to be unemployed and already registered with Centrelink.
They will determine if you're eligible for support from a provider such as APM Employment Services, or if you are better suited to use Workforce Australia Online.
If you’re referred to APM for in-person Workforce Australia Services, we’ll give you more tailored support to help you become job-ready and find work.
If you haven't been referred to our team, you can get in touch to discuss your eligibility and how we can best support you.
Call 1800 276 932 or email apm4jobs@apm.net.au.
What is Workforce Australia Services?
Workforce Australia Services helps people receiving income support payments find and keep a job.
Whether you prefer to manage your own job search online or would benefit from personalised support, there are services available to suit your needs.
Workforce Australia Services connects you with the tools, training and guidance to help you move towards employment.
For eligible people who need additional support, providers including APM Employment Services, can give you access to a dedicated employment consultant.
They can help you build confidence, develop job-ready skills and connect with local employers.
How APM can support you
When you join Workforce Australia Services with APM, you'll work with a dedicated employment consultant who understands your local job market and employment opportunities.
We can help you:
- Build confidence and prepare for work
- Access training and job-ready skills development
- Create a job search plan tailored to your goals
- Connect with employers who are hiring
- Find and keep meaningful employment
- Access specialised support if you need it
With more than 30 years of experience supporting Australians into work, APM is here to help you move towards lasting employment.
Find a location near you
Get local support from an experienced Workforce Australia Services team.
Search for your nearest APM office and connect with an employment consultant who can help you get job-ready and find work.
About Workforce Australia Services
Work one-on-one with a dedicated employment consultant who will help you create a personalised Job Plan, build job-ready skills, and connect with local employers.
Eligibility
You may be eligible for Workforce Australia if you're unemployed, receiving income support payments, and registered with Centrelink.
Who do we support?
We support job seekers from all backgrounds, including people who need extra assistance to prepare for work, build skills and secure employment.
Points Based Activation System
The Points Based Activation System (PBAS) helps you meet your mutual obligation requirements while receiving income support payments. Your employment consultant can help you understand your points target and the activities that count towards it.
First Nations participants
Access specialist support designed for Aboriginal and Torres Strait Islander job seekers in selected locations. Our team can help connect you with training, mentors, community-based support and employment that aligns with your goals and circumstances.
Culturally and linguistically diverse participants
Additional support is available for people from diverse backgrounds in selected locations.This may include translation services, educational opportunities, mentoring and connections to community programs.
Program details
Personalised employment support
Your employment consultant will work with you to understand your strengths, interests and goals.
Together, you'll create a plan that focuses on finding suitable employment and overcoming any barriers to work
Job search and training support
We can help you prepare for work through a range of practical supports, including:
- Resume and cover letter assistance
- Job application support
- Interview preparation and coaching
- Employability skills training
- Work experience opportunities
- Referrals to other support services
Finding the right job
We'll help you identify suitable jobs and connect with employers in your local area.
Your employment consultant can support you to:
- Search for jobs online
- Approach employers directly
- Explore new career opportunities
- Access licences, tickets or training
- Prepare for interviews and recruitment processes
Support when you start work
Starting a new job can be a big step.
Once you're employed, we'll stay in touch and provide ongoing support to help you succeed.
This may include:
- Regular check-ins
- Help with workplace concerns
- Support to maintain employment
- Advice on workplace rights and responsibilities
- Assistance if your circumstances change
How Workforce Australia works
Your path to employment in four simple steps
1. Meet with us
Meet with an APM employment consultant to discuss your goals, skills, experience and any support you may need.
2. Create your Job Plan
Together, we'll create a personalised Job Plan that outlines the steps to help you become job-ready and find work.
3. Build skills and find opportunities
Access job search support, training, work experience and connections to local employers who are hiring.
4. Start work and stay supported
We'll continue to support you as you settle into your new role and build confidence in the workplace.
Why choose APM Employment Services
For more than 30 years, APM has helped Australians build skills, overcome barriers and find meaningful employment through personalised support and strong employer connections.
Personalised employment support
Work with a dedicated employment consultant who will understand your goals, strengths and circumstances, and create a plan tailored to you.
Local employers and opportunities
Benefit from APM's strong relationships with employers and businesses across Australia, helping connect you with suitable job opportunities close to home.
Ongoing support
Receive continued guidance before and after you start work, helping you build confidence, overcome challenges and succeed in your new role.
Adam finds the road to rewarding work
Growing up in Queensland, Adam faced a series of challenges that made finding stable work feel out of reach.
Kylie’s life-changing community role
Facing homelessness and struggling with chronic illness, Kylie found herself in a place where even getting through the day felt like a battle.
SWAG partnership builds community champions
Job seekers in Bendigo took to the basketball court for a transformative new program to build life skills, achieve their goals and find employment.
Eligibility
You may be eligible for Workforce Australia Services if you're unemployed, receiving an eligible income support payment and registered with Centrelink.
Workforce Australia offers different levels of support. Some people use Workforce Australia Online to manage their job search themselves. Others may be referred to Workforce Australia Services if they need extra support to find work.
If you need help building your skills, applying for jobs or overcoming challenges that are making it harder to find employment, Workforce Australia Services may be right for you.
Not sure if you're eligible? Our team can help explain your options and what support may be available.
Who do we support?
We support people from all backgrounds who want help finding and keeping a job.
This includes people who are looking for their first job, returning to work after a break, changing careers or needing extra support to become job-ready.
We know everyone's situation is different. That's why we take the time to understand your goals, strengths and challenges before creating a plan that's right for you.
No matter where you are in your employment journey, our team can help you build confidence, develop skills and connect with job opportunities in your local area.
Points Based Activation System (PBAS)
The Points Based Activation System (PBAS) helps many job seekers meet their mutual obligation requirements while receiving income support payments.
You earn points by completing activities that help you move closer to employment. This may include searching for jobs, attending interviews, completing training, gaining work experience or undertaking paid work.
Everyone's points target is different and is based on their personal circumstances.
If you're participating in Workforce Australia Services, your employment consultant will explain your requirements and help you understand which activities count towards your target.
They can also answer questions and help you stay on track throughout your employment journey.
Your rights
We want to make sure your new job is suitable, safe and fair. If you have any concerns about your new job, speak to your employment consultant immediately.
If required, they can advise you on:
- The National Employment Standards for all workers
- Workplace requirements (such as telling your employer when you’re sick)
- Safety at work and what to do if you are injured
- What to do if you experience harassment or discrimination
- Other issues that concern you about working
More information about employment conditions can be obtained from the Fair Work Ombudsman - call 13 13 94 or visit fairwork.gov.au.
Frequently Asked Questions
Ready to take the next step?
Whether you’re looking for work or want to hire the right people for your business. We're here to help. Get in touch with our team today to start your APM journey.