OCS Employer and Ingeus UK transcript

Stephen: Inclusive recruitment is really key for us. Court users come from a wide variety of backgrounds. Often times their journey started many, many years ago. Maybe didn’t have the quality of opportunity that some have. So, being able to recruit people from, you know, a very wide and varied background really supports our service level for the end user. We’ve got a personal relationship with Ingeus because it’s quite a specific contract with specific challenges and it feels like a true partnership. It’s not a recruitment consultant sending us people that are unvetted. It’s people that they’re recruiting to spec and really working with us.

Raajen: Generally when I’m recruiting for somebody to be a CTSO, which is a Court and Tribunal Security Officer, I’m looking for calm, cool-headed people who can de-escalate situations and keep people calm within inside of the court building. Since we first started using Ingeus, the process has become a lot better, swifter and we’re getting more people through the door. They have all their correct stuff with them and it means that they can get into work quicker.

Jonty: Ingeus is supporting OCS with this particular CTSO position, by preparing the candidates in advance. The role requires an extensive vetting process. The candidates need to have security licenses. We want to help our participants understand what it I they’re going into because it’s a very particular role. We’ve helped prepare the candidates as well as we possibly can, both with training, workshops and extensive information sessions in order to best position them to be successful in this position.

Luciana: I received the support I needed from my advisor, from Restart Scheme and she gave me the opportunity to do the course and then meet the OCS company, and now I work as a security officer. They gave me a five-day training course improving my ability, explaining every rules and the job we need to do. The company is so trustful, they care about the staff, is equal and we have a lot of opportunity to grow up in the company. I feel more confident. This job put me up….my level.

Hilda: I was a judge in my country. Because my major is PhD, crime and criminology. Every country is very different. I have to start everything new for my position. Restart Scheme helped me get a good job for my situation. With help from Restart Scheme, I joined OCS. Then my future plan is, I will be a judge.

Sami: I was working a long time for a supermarket and after Covid I lost my job, and I got this OCS job through the Restart Scheme. I was 62 and I was thinking, it’s very difficult to get a job. They built my confidence. They helped my with the interview techniques. Yeah, yeah, I recommend the Restart Scheme. They are very helpful.

Stephen: It’s allowed us to attract candidates that perhaps not ordinarily apply for a security role. So having a shared value of trust, partnering with Ingeus has allowed us to recruit a more diverse workforce that’s reflective of the communities that we work withing. It’s also allowed us to achieve a core business objective which is being a more responsible employer.