Aged Care Needs Assessment
Welcome to APM Assessment Services
We’re here to support you through your aged care assessment and help you understand what happens next.
APM Assessment Services works with the Australian Government to deliver Aged Care Needs Assessments for older people.
We work with you, and with your carers or family if you choose, to understand your needs and goals.
This helps you access services that can support your independence wherever possible and help you maintain a good quality of life.
After your assessment
After your assessment, APM Assessment Services will provide written information to you, and to your registered supporter if you have one.
This information explains any formal decisions made under the Aged Care Act 2024 about your My Aged Care services.
You may receive one or more of the following notifications.
Notice of Decision
What this is: A formal letter sent after your assessment.
It confirms the decision about your aged care, including whether you are eligible for services and which services you have been approved for.
It also explains how you can ask for the decision to be reviewed if you do not agree with it.
Your assessment outcome and support plan
What this is: A written summary of your assessment.
It outlines your needs, goals, and the aged care services you have been approved to access.
Do you have a registered supporter?
If you have chosen a registered supporter (such as a family member, carer, or trusted person) during your registration, we will share copies of your post‑assessment documents with them.
This may include your Notice of Decision and your support plan.
How we provide your documents
The fastest and most secure way for APM to provide your information is through your myGov account, where your My Aged Care documents are available online.
To help you get started, we've included step-by-step guides below.
Step one
Set up a myGov account
Step two
Access and link your My Aged Care account
Step three
Find your letters and documents
Need help?
If you have any questions or need assistance at any time, please contact APM Assessment Services on 1300 987 945.
Would you like to receive a printed copy by post, if you’re unable to access your documents online or by email?
APM Assessment Services has already provided copies of your documents through your myGov account and by email, which are the fastest and most secure ways to access your information.
If you are unable to access your documents online or by email, you can request printed copies to be sent to you by post.
To request this, please complete the form below.
Your request will be sent to our Administration Team for processing. If you need assistance, please contact APM Assessment Services on 1300 987 945.
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Information for registered supporters
As you are a registered supporter for a client receiving My Aged Care services, we have shared their documents with you through the My Aged Care online portal.
This is the fastest and most secure way to access their information.
To view these documents, please follow the step‑by‑step guides below to:
- set up a myGov account
- link your account to My Aged Care
- locate approval and decision letters online