Share your feedback
We welcome your feedback and are committed to providing the best possible experience for participants, job seekers, and employers.
Whether you have a compliment, suggestion, concern, or complaint, we'd like to hear from you.
Your feedback helps us improve our services and better support people on their employment journey.
Why provide feedback?
Your experience matters.
Feedback helps us understand what's working well and where we can improve.
Whether you've had a positive experience or would like us to do better, your comments help shape our services and support.
We welcome feedback from:
- Participants in Inclusive Employment Australia
- Job seekers
- Employers
- Family members and support people
- Community partners
Ways to share feedback
There are several ways you can provide feedback or raise a concern.
Speak with your employment consultant
Your dedicated APM employment consultant can help address questions, feedback or concerns about your service.
At your local APM office
You can speak directly with the team at your nearest APM office.
Contact our feedback team
Email your feedback directly to:
escomplimentsandcomplaints@apm.net.au
Call our customer service team on 1800 276 276
How feedback helps
We use feedback to continually improve the support and services we provide.
Share a compliment
Tell us about a positive experience, staff member, service, or support that made a difference.
Make a suggestion
If you have ideas about how we can improve, we'd love to hear them.
Raise a concern
If something hasn't met your expectations, we'll work with you to better understand the issue and identify a solution.
Complete participant surveys
You may also receive opportunities to provide feedback through surveys during your employment journey
Complaints Process
We take complaints seriously and are committed to resolving issues fairly and respectfully.
- Step 1: Tell us about the issue
You can raise concerns with your consultant, local office, customer service team, or the APM feedback team.
- Step 2: We investigate
If you make a complaint, we will investigate the matter and work to resolve it as quickly as possible.
- Step 3: Escalation if required
If the issue cannot be resolved, it will be escalated to the next level of management for further review.
- Step 4: Outcome provided
A member of our team will contact you to discuss the outcome and any actions that may be required.
Independent support
If you're unhappy with APM's response, you can contact an independent organisation for assistance.
- Employment Services National Customer Service Line: 1800 805 260. Email: nationalcustomerserviceline@dewr.gov.au
- Complaints Resolution and Referral Service (CRRS): 1800 880 052
Our commitment to you
When you provide feedback, you can expect us to:
- Listen respectfully
- Take concerns seriously
- Investigate complaints fairly
- Keep you informed throughout the process
- Use feedback to improve our services
Frequently Asked Questions
We'd love to hear from you
Whether you have a compliment, suggestion, question, or concern, your feedback helps us improve and provide better support for everyone.