Share your feedback
We want every person who contacts APM Communities to feel heard, respected and supported.
Whether you have a compliment, suggestion, concern or complaint, we welcome your feedback. It helps us improve our services and provide better support for people with disability, families and carers.
Your Feedback Matters
We are committed to listening and responding to feedback in a fair, respectful and timely way.
If something has gone well, we'd love to hear about it. If something hasn't met your expectations, we want the opportunity to make it right.
If you're working with APM Communities, we aim to resolve concerns as quickly as possible at the local level. You can speak directly with your Local Area Coordinator (LAC) or a Team Coordinator.
We welcome feedback from:
- NDIS participants
- People applying for the NDIS
- Families and carers
- Community members
- Support coordinators
- Service providers
- Advocates and support people
You can share:
- Compliments
- Suggestions
- Concerns
- Complaints
- General feedback about your experience
Contact APM Communities
Choose the option that feels most comfortable for you.
- Call us: 1800 276 522
- Email us: lac@apm.net.au
- Visit us: Drop into one of our local APM Communities offices.
If you are deaf, or have a hearing or speech impairment contact us via the National Relay Service.
If you require an interpreter to assist with your enquiry please contact the Translating and Interpreting Service (TIS) on 13 14 50.
How feedback helps
Your feedback helps us improve the way we support people and communities.
Share a compliment
Recognise a staff member, service or experience that made a positive difference.
Make a suggestion
Tell us how we can improve our services, communication or support.
Raise a concern
If something hasn't gone as expected, we'll work with you to understand the issue and find a solution.
Help improve services
We use feedback to identify opportunities to improve the quality, accessibility and effectiveness of our services.
Complaints process
1: Tell us what happened.
Contact your Local Area Coordinator, Team Coordinator or APM Communities using the details above.
2: We listen and investigate.
We'll review the information you provide and speak with the people involved if required.
3: We work towards a resolution.
Our team will work with you to resolve the issue wherever possible.
4: We keep you informed.
We'll communicate the outcome and any actions that may be taken.
Prefer to contact the NDIS?
If you would prefer to provide feedback to the NDIS, please visit the feedback and complaints page on the NDIS website.
Independent complaints support
If you're not satisfied with the outcome, you can contact the:
NDIS Quality and Safeguards Commission
The NDIS Commission is an independent Australian Government agency responsible for improving the quality and safety of NDIS supports and services.
Frequently Asked Questions
We'd love to hear from you
We value your feedback and are committed to listening, learning and improving.